Attitudes are changing worldwide in the conversation of what the modern workplace should look like and feel like. The emergence of flexible work has snowballed into a workplace revolution that is alive and thriving across the globe. A CEO friend of mine recently opined that her business was always a flexible place to work however, admitted it wasn’t policy just manager discretion. If we as leaders, business owners, and managers take the work/life balance conversation seriously enough we will be attempting to put the flexible concept to the test and be ahead of what is coming down the tracks. It actually needs to also be part of retaining staff and increasing productivity conversation.
According to PYMNTS, small businesses want their money from credit card settlements as fast as possible. We live in an era when it is possible for a small business with a great product to go global almost overnight, thanks to the power of the internet and mobile commerce.
If your business is feeling overwhelmed by phone calls, hiring an answering service, virtual receptionist, or call center can alleviate problems and improve customer and employee satisfaction. Although chatbots and text can help with some customer needs such as appointment-setting and bill-paying, the need for human voice communication is critical to the success of any business.
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