Estimated reading time: 1 minute, 33 seconds

Rebeck & Allen Law – How they reduced telecom costs by an average of 35% and streamlined their operations.

Situation

The client is a well-established tax law firm, faced with significant competition, increasingly complex regulation and rapidly escalating customer expectations. The client has built its reputation on its close contact with clients. As such, it was keen to exploit new business telephone technology to increase its core competitive advantage, namely a hands-on relationship with clients, as well as to streamline its operations to drive down costs and increase efficiency.

 

The Decision

The client decided to investigate cheaper telecom options than the traditional ones that they had from AT&T. They needed a system that was flexible and scalable, portable, low maintenance, well supported, cheap and – above all – reliable.

The Solution

UniVoxx was brought in to see what we could deliver. We analyzed the client’s overall patterns of telephone usage, and identified ways in which we could help the client achieve the following:

  • The reduction of their telephone bill.
  • Making their telephone budget predictable through swapping spend on monthly usage for a fixed monthly fee.
  • The elimination of telephone maintenance and upgrade costs through UniVoxx’s fully managed service.
  • The development of a fully integrated telephone solution that helps their fee earners work effectively and efficiently from anywhere; home, the office, on a client’s premises or simply out and about, in the process delivering a more responsive, personal and connected experience for their customers.

The Result

We were able to deliver a fully integrated VoIP solution that meant:

  • A reduction in costs of 35%
  • Enhanced efficiencies and improved customer communications
  • Working from anywhere- mobile app rings simultaneously with desk phone and cell phone. 
  • A fully scalable and flexible system – to the point that the system can easily be relocated to new offices with no need for new numbers
  • EFAX (Fax to email)
Last modified on Tuesday, 01 October 2019
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